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FAQs

Who is SAMATOUR and why should I trust your website?

In reply to Who is SAMATOUR and why should I trust your website?

We are a well-established company based in the Netherlands. The set up was in 2016 fully licensed travel agency,

(KVK-NO. 66851076) , as a standing backbone of the medical tourism industry. We provide patients finest solutions for their medical problems (The only thing we ask the patient to do is to fill in the patient’s form https://www.samatour.nl/patient-form/

We work on behalf the best hospitals, health centers & the famous doctors from Germany, Germany, Switzerland, Austria, France, Turkey, Greece, Belarus, India, etc.

We work on behalf the best tour organizers & travel agencies who tailor your tours in the most professional way to fulfill all the tourists’ needs from booking flights, accommodations, city tours, etc.

Did you know?

  • We apply the most secure payment procedures when buying any service from https://www.samatour.nl/ so the customer can pay securely via PayPal or by bank transfer.
  • We are affiliate partner with  so our customers can book their flights securely from the following link https://www.samatour.nl/flights/
  • We are affiliate partner with  so our customers can book their hotels securely from the following link https://www.samatour.nl/hotels/
  • Employs around the worldwide, across our 3 central sites: Netherlands (Headquarter), Turkey (consultancy) and Germany (IT).
  • We also have local offices/representatives/ situated around the world.
  • We are featured among the top European Medical tourism providers. It is this continued investment that ensures, we can develop the most advanced, reliable and secure technology for all our users.

What is medical tourism?

What is medical tourism? Medical tourism is the practice of traveling abroad to receive high-quality and low-cost medical care. Medical Tourism started when patients were seeking more financially acceptable medical care. Care that is equal to or greater than their country and in order to avoid long waiting lists.

Medical Tourism is the new growing market trend in the beginning of the 21st century. It is continually gaining popularity, due to increased healthcare expenses, along with long waiting lists. Many people are now traveling abroad for all kind of treatments.

What is medical tourism?

Read more on https://en.wikipedia.org/wiki/Medical_tourism

What is a medical tourism agency? 

What is a medical tourism agency?

Is an independent company.  The company offers access to a wide range of packages for all kinds of treatments.

The packages carefully designed for international patients. The patients who are seeking medical, surgical and wellness procedures. All at the best possible combination of cost and quality.

Medical specialties:

Some of these companies specialized in certain areas of healthcare, such as cosmetic surgery, dentistry or transplant surgery.

Others are more generalized providing multiple services over a wide range of medical specialties.

These companies may also focus on providing services in a single country or they may provide access to treatment across multiple nations.

Also called medical tourism agent (also health tourism provider or medical tourism provider)

What is a medical tourism agency? 

see https://en.wikipedia.org/wiki/Medical_tourism_agent

What are the advantages of contacting a medical tourism agency?

The advantages contacting medical tourism agency summarized as follows: 

One-stop medical tourism shopping:
One of the advantages contacting medical tourism agency is the convenience of being able to choose and access information about a variety of destinations, hospitals, procedures, and services. Users can come to a medical tourism agency’s website and request a price estimate for a particular procedure from several different hospitals or clinics, and then choose which provider better serves their needs and budget. In addition, once you have made a decision on where to travel, the medical tourism agency can usually take care of all your travel logistics such as flights, lodging, and transportation.

Established relationships with international providers:
Medical Tourism Agency, at least in theory, has already done the groundwork to make sure your chosen hospital and doctor are accredited and safe to work with. The best case scenario is that they have visited your chosen hospital and already have a system in place to make your Medical Tourism Trip process is a smooth one.

Convenient transfer of medical information:
Most medical tourism agencies have a mechanism in place for quickly transferring your medical information including large files such as CT’s and MRI’s.

Language and cultural barriers are usually not an issue:
The last but not least the advantages of contacting medical tourism agency is contacting some international hospitals can be challenging due to time zone differences, language barriers, and cultural differences. As shown above, medical tourism facilitators already have the right contacts and a Medical Tourism Trip/medical tourism process in place with your international hospital. In addition, you will be dealing with people who speak your language and have a better understanding of the obstacles you face in order to get you from point A to point Z.

What are the advantages of contacting a medical tourism agency?

How do I schedule an appointment?

How do I schedule an appointment?

How do I schedule an appointment? You can contact the Patient center to get an appointment by telephone, or e-mail. In addition, you can fill out the inquiry form on our website https://www.samatour.nl/contact-us/

Prepare the needed information that the patient center needs such as your ID/Passport. They will ask about your recent medication you used or still using.

Do I need a referral from a physician?

Do I need a referral from a physician?

Referrals are not needed from your physician in order to request an appointment. It is important that you bring along information about your previous medical treatment and your medical records.

What needs to be known about transplantation?

What needs to be known about transplantation?

Prospective patients who have applied to the Transplantation Center with requests for kidney transplantation are required to have undergone a nephrology examination and have the analyses listed below conducted for Chronic Renal Failure diagnosis. If the patient has not yet received this diagnosis in his/her country and/or is in doubt, he/she will be given the necessary preliminary analyses and the nephrology examination at our Center for an evaluation of his/her application. These analyses are not included in the package price for kidney transplantations.

If the patient has already received this diagnosis in his/her country, is certain about her decision, and has applied for transplantation, all analyses and costs are covered in the package price quoted for transplantation.

Preliminary analysis required for diagnosis

  • Urine Analysis, Full
  • Albumine
  • Calcium
  • Creatinine
  • Creatinine Clearance
  • Phosphor, Inorganic
  • Potassium
  • Protein, Urine (24-hour)
  • Sodium (Na)
  • Aspartate Aminotranspherase
  • Alanine Aminotranspherase
  • Blood Urea Nitrogen (BUN)
  • Blood Count, Automatic Hemogram (Wide Panel)
  • Parathormone (PTH), Intact
  • USG, Urinary System

 

Are family members allowed to accompany me to the appointments?

Are family members allowed to accompany me to the appointments?

We are pleased to assist you with accommodations based on your needs. Although we welcome accompanying family members, we expect you to inform our representatives while making an appointment with the accompanying party. It would also be helpful if you can give us an indication of your budget as well.

Requirements for becoming a living donor for patients

 

Requirements for becoming a living donor for patients

Requirements for becoming a living donor for patients who will come from abroad and who want to utilize the  Transplantation Center offering kidney and pancreas transplantation service are the following:

1. Blood groups of the recipient and donor should be compatible. Blood group compatibility requirements are as follows:

RECIPIENT DONOR
A A or 0
B B or 0
AB A, B, AB, 0 (all blood groups may donate)
0 0 (only group 0 may donate)

The RH factor does not matter. Both (-) and (+) may donate to each other.

2- The kidney donor candidate must be a relative of the patient or his/her spouse up to the fourth degree. Accordingly,

First Degree Relatives: Mother-father-child

Second Degree Relatives: Sibling, grandfather, grandmother, grandchild

Third Degree Relatives: Paternal/maternal uncle, paternal/maternal aunt, cousin (child or sibling)

Fourth Degree Relatives: Children of third-degree relatives.

Relatives of the spouse of the person are ranked in the same way.

3- The candidate kidney donor must be 18 years of age or older, and mentally stable.

4- If the candidate donor has known health problem or a weight problem, he/she must contact the Center by phone prior to his/her visit

Who Can Not Be Living Kidney Donors?

Who Can Not Be Living Kidney Donors?
  • Children under 18 years of age with diabetes mellitus, and hypertension patients ( medically proven )
  • Those with recurrent kidney stones
  • Those with kidney diseases
  • Cancer patients (excluding skin and some CNS tumors )

Immediate family members such as brothers, sisters, parents or children are the first choice among living donors to increases the chances of blood and tissue compatibility. Children under 18 years of age cannot donate organs legally in Turkey, even if to family members. Organ donation from a living person is a voluntary gift and cannot be coerced or paid for.

International patients can receive transplantation from living donors. In order to be considered for living donation transplantation, individuals should apply to the legal authorities in their countries and provide official documentation that the intended donor and recipient are related to the 4th degree or closer (i.e., parents and children are first-degree relatives; siblings, grand-children, and grand-parents are second-degree relatives; uncles, aunts and cousins are third-degree relatives, and children of third-degree relatives are considered fourth-degree relatives. These relations can be established either through blood or marriage). The aforementioned documents should be submitted to the Organ Coordinator for evaluation and submittal to the Local Ethics Committee, should the need arise. Further information about the process can be obtained from our Organ Coordinators.

What is the cost of a particular surgery or procedure?

What is the cost of a particular surgery or procedure?

The cost varies greatly, even for patients with the same healthcare problem. Estimated charges are based on the physician’s treatment plan. Medical reports must be reviewed by a physician in order for a treatment plan to be determined specifically for your unique healthcare needs.

When scheduling an appointment, what information must I provide? Which documents must I bring?

When scheduling an appointment, what information must I provide? Which documents must I bring?

When scheduling an appointment, please have the following information available:
Name (as shown on your passport)
Date of birth
Present address
Country of Residence
Embassy, if applicable
Medical records
Diagnosis and/or symptoms
Insurance information, if applicable
You need to state your name, as shown in your passport, your present address, date of birth, your medical problem and the preferred date of the appointment. You must have on hand all relevant information on your medical condition, including x-rays, medical history/records, and your current medication. It is useful to have supporting documentation on your prescription drugs. Carry the contact details of your local doctor who has referred you.

What if I am a foreign patient?

What if I am a foreign patient?

Foreigner patient doesn’t have to worry because most of our doctors are bilingual (mostly can speak English). Interpreter services qualified in medicine are also available for a number of languages. Furthermore, International Patient Services Center representatives are fluent in English, Arabic and Balkan languages. Our aim is to ensure effective communication between you and your care providers. You may contact us 24-hours a day, 7 days a week. However, the best time is during working hours from 08:00 – 18:00, from Monday to Friday.

Can your office write a letter to us so we can apply for a Visa?

Can your office write a letter to us so we can apply for a Visa?

First, we have to get a doctor to accept your case and give us a treatment plan. As soon as we collect the estimated charges for recommended treatment, we will write a letter indicating that you have paid the estimated charges and that you are scheduled for an appointment. This information is necessary before you can obtain a visa if a letter is required.

Before you travel

before you travel

Before you travel & Prior to your journey, please read through this section. In order to get more information and to let us be sure that your visit goes as smoothly as possible. Thus, What do you need to do?

  • Get a copy of all your medical records and a list of your medications that you are currently taking. If applicable, bring CDs and diagnostic films from past medical procedures.
  • Contact the International Patient Representative of SAMATOUR to schedule your airport pickup and hotel reservations.
  • Contact your embassy to obtain the appropriate visa. Ask for an open visa.
  • Obtain a credit card to use worldwide, like VISA or MasterCard.
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